Shipping

Track Your Order

https://shop.kithub.cc/pages/track-your-order

Shipping within the United States

We offer shipping via USPS and UPS. For high-valued orders, we highly recommend shipping via UPS or USPS Priority Mail or Express Mail so that your packages are trackable and insured.

United States Postal Service

  • USPS First-Class Mail: Usually 3-5 business days.
    • Trackable
    • Not insured
    • No guaranteed delivery date.
  • USPS Priority Mail: Usually 2-4 business days.
    • Trackable
    • Not insured
    • No guaranteed delivery date.
  • USPS Priority Mail Express: Usually 1-3 business days.
    • Trackable
    • Insured
    • The guaranteed delivery date is 1-3 days depending on your location. Please note that this method does NOT guarantee overnight delivery since our shipments go out after the Post Office’s cut-off. Please contact the post office for the guaranteed delivery date to your destination (we ship from zip code 90039, after the cut-off time).

International Orders

Important disclaimers for international customers

For the most part, our international packages arrive safe and sound, though sometimes they can be delayed for six weeks or more depending on the destination country’s customs regulations. We highly recommend you select a trackable, insured shipping method if shipping outside of the USA. We have found that Priority Post and UPS is generally more reliable than USPS, but you can contact your local customs, UPS, and post office to see what will work best for your particular situation (depending on whether you are a business or buying more than a certain amount, one shipping carrier might be better than the other). Please read the following disclaimers carefully and contact us if you have any questions.

  • No guaranteed international deliveries: Unfortunately, delivery times to international destinations are NOT guaranteed due to the unpredictability of time spent in customs. Customs might delay delivery for six weeks or more depending on your country’s regulations. Please contact your local customs office for more information.
  • Customs fees and taxes: All international duties, taxes, brokerage fees, and any other fees associated with customs clearance or international imports are your responsibility. Please contact your local customs office for an estimate of any additional fees.
  • Tracking and insurance: Some shipping methods listed below are not insured or trackable. You are solely responsible for taking the risk of sending any products uninsured and without tracking.
    • If you select an untrackable shipping option via USPS, there is no way to know where your package is during transit. If the package was insured, and you do not receive it, you must wait until USPS deems the package lost before you can file an insurance claim. Please contact USPS to find out how long you have to wait until a package is officially lost (typically at least 30 days).
    • By selecting an uninsured shipping option, you agree that if the package is lost, damaged, or stolen in transit, you will not hold KitHub responsible for the loss. We will not re-ship the item for free, we will not provide a refund, and we will not provide a credit.
    • If your package is insured and it is lost, damaged, or stolen in transit, you might have to wait for up to 12 weeks for the United States Postal Service or UPS to process your claim. We will do our best to make sure they process your claim in a timely manner, but sometimes it can take up to three months depending on the situation. We will refund you the amount paid by the claim once it has been processed. We will not provide a refund unless USPS or UPS pays the claim. Please contact UPS and USPS for information on what their insurance covers and how long a package must be delayed before they deem it lost.
  • Recommended shipping options: We generally recommend that you select an insurable, trackable shipping method via UPS or Priority Post, especially for high-valued orders. Please contact your local customs offices to determine the best shipping method for your situation.

United States Postal Service: International

  • USPS Priority Mail Express International:
    • Typically takes about 3-5 business days to reach your country, and then has to go through customs and get delivered by your local postal service.
    • No guaranteed delivery date; customs clearance might delay a delivery for six weeks or more depending on your country’s regulations, especially in Europe. Please contact your local customs office for more information.
    • Insured
    • Trackable
    • Please read our Important disclaimers for international customers above.
  • USPS Priority Mail International:
    • Typically takes about 6-10 business days to reach your country, and then has to go through customs and get delivered by your local postal service.
    • No guaranteed delivery date; customs clearance might delay a delivery for six weeks or more depending on your country’s regulations, especially in Europe. Please contact your local customs office for more information.
    • Insured
    • Not trackable
    • We do not recommend this shipping option for high-valued orders since we cannot track it.
    • Please read our Important disclaimers for international customers above.
  • USPS First-Class International:
    • Typically takes about 7-14 business days to reach your country, and then has to go through customs and get delivered by your local postal service.
    • No guaranteed delivery date; customs clearance might delay a delivery for six weeks or more depending on your country’s regulations, especially in Europe. Please contact your local customs office for more information.
    • Not insured
    • Not trackable
    • We do not recommend this shipping option for high-valued orders since we cannot insure or track it.
    • Please read our Important disclaimers for international customers above.